Frequently Asked Questions

Rekbot FAQs

General

What is Rekbot?

Rekbot is an AI-powered training platform designed specifically for recruiters and business development representatives (BDRs). It offers realistic simulations, personalized feedback, and adaptive learning to enhance professional skills.

Who can benefit from using Rekbot?

Recruitment professionals, business development representatives, team managers, and organizations looking to improve their hiring and sales processes can benefit from Rekbot’s training capabilities.

How does Rekbot use AI?

Rekbot uses AI to power realistic call simulations, analyze performance, generate personalized podcasts (Rekpod), provide coaching through the Coaching Zone, and create synthetic training scenarios tailored to your needs.

Can I access Rekbot on multiple devices?

Yes, you can access Rekbot on up to two devices simultaneously—one mobile device and one desktop device—to accommodate different working environments.

Account & Subscription

How do I create an account on Rekbot?

You can create an account through our sign-up process, which includes entering your basic information, verifying your email with an OTP, and accepting the terms and conditions.

What are the different user roles available?

Rekbot offers three user roles: Administrator (with full platform control), Team Manager (for managing teams and objectives), and End User (recruiters/BDRs who access training modules).

Is my data secure with Rekbot?

Yes, Rekbot implements appropriate security measures to protect your information. We use secure authentication methods, including OTP verification, and follow data protection regulations for all stored information.

Training Features

What is the Call Simulator?

The Call Simulator allows users to practice realistic recruiting or sales calls with AI-powered candidates or prospects. Users can select objectives, difficulty levels, and receive detailed feedback on their performance.

How does the Shadowing feature work?

Shadowing lets you observe AI-simulated calls between a recruiter and a candidate or a BDR and a prospect. You can customize scenarios, learn from different approaches, and gain insights without the pressure of participating.

What is Rekpod?

Rekpod is an AI-generated personalized podcast feature that delivers bite-sized (one-minute) learning insights tailored to your progress and performance. It helps you reflect on your achievements and areas for improvement.

Can I upload real job descriptions and CVs for practice?

Yes, Rekbot allows you to upload actual job descriptions and candidate profiles for more relevant and personalized training scenarios, or you can use our synthetic data sets if you prefer.

 

How does the Email Simulator work?

The Email Simulator helps you practice drafting professional emails for various recruitment or sales scenarios. It provides feedback on tone, content, and effectiveness, and can simulate recipient responses.

Company & User Setup

How do I set up my company profile?

Administrators can set up the company profile by entering basic company information, uploading relevant documents (policies, HR guidelines), and customizing the training environment to align with your organization’s values and goals.

Can I track my team's performance?

Yes, Team Managers have access to analytics dashboards that track individual and collective performance, learning progress, and achievement of objectives, providing valuable insights for coaching and development.

What is the Coaching Zone?

The Coaching Zone is an AI-powered support feature that provides personalized guidance, answers questions, and offers real-time assistance to help users improve their skills and overcome challenges.

Technical Questions

What happens if I encounter technical issues?

If you experience technical difficulties, you can contact our support team through the help section in the app or by emailing our dedicated support address for prompt assistance.

Data & Privacy

How long does Rekbot store candidate information?

Candidate details collected through features like the CV Zone are stored only for a defined period in compliance with privacy and GDPR guidelines. After this period, this data is automatically and permanently deleted.

Is the synthetic data realistic?

Yes, our synthetic data is created using advanced AI techniques to ensure it closely resembles real-world scenarios while avoiding any privacy concerns. It includes realistic job descriptions, candidate profiles, and business opportunities.

Can I delete my account and data?

Yes, you can request account deletion through your profile settings or by contacting our support team. Upon deletion, your personal information will be removed in accordance with our data retention policies and applicable laws.