Privacy Policy
Protecting your data matters
Learn how Rekbot collects, uses, and protects your information as you use our AI-powered training platform.
1. Introduction
1.1 Rekbot Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered training platform for recruiters and business development representatives (“Rekbot” or the “Service”).
1.2 By accessing or using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Service.
1.3 We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide when using Rekbot, including:
- Account Information: Name, email address, password, job title, and other information provided during account creation or profile setup.
- Company Information: Company name, industry type, location, size, mission, vision, and other details provided in the Company Profile.
- User Content: CVs, job descriptions, company policies, and other documents uploaded to the platform.
- Training Data: Information generated during your use of Call Simulator, Email Simulator, Shadowing, and other training modules.
- Communication Data: Information provided when you contact us for support or participate in surveys or feedback sessions.
2.2 Information Automatically Collected
When you use Rekbot, we automatically collect certain information, including:
- Device Information: Device type, operating system, browser type, and IP address.
- Usage Data: How you interact with the Service, including pages visited, features used, and time spent on the platform.
- Performance Data: Training progress, scores, and analytics related to your use of the Service.
- Log Data: Error reports, system activity, and hardware settings.
2.3 Information from Third-Party Integrations
If you choose to connect Rekbot with third-party services (such as Google Workspace or Microsoft Outlook), we may collect information from these services in accordance with the authorizations you provide.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
3.1 Provide, maintain, and improve the Service, including personalizing your training experience.
3.2 Process and complete transactions, and send related information including confirmations and invoices.
3.3 Generate personalized analytics, recommendations, and insights to enhance your training experience.
3.4 Create and maintain your account, and provide customer support.
3.5 Send technical notices, updates, security alerts, and administrative messages.
3.6 Respond to your comments, questions, and requests, and provide customer service.
3.7 Monitor and analyze trends, usage, and activities in connection with our Service to improve user experience.
3.8 Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Rekbot and others.
3.9 Train our artificial intelligence systems to improve the Service, ensuring that any personal data used for training is properly anonymized.
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Within Your Organization: Information may be shared with administrators, team managers, and other authorized users within your organization in accordance with the role-based access controls of the Service.
4.2 Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
4.3 Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4.4 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.5 With Your Consent: We may share your information with third parties when we have your consent to do so.
5. Data Retention
5.1 We retain your information for as long as your account is active or as needed to provide you with the Service.
5.2 Candidate details collected through features like the CV Zone will be stored only for a defined period in compliance with privacy and GDPR guidelines. After this period, this data will be automatically and permanently deleted.
5.3 We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
6.1 We implement appropriate technical and organizational measures to protect the security of your personal information.
6.2 Despite our efforts, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, which may include:
7.1 Access: You can request a copy of the personal information we hold about you.
7.2 Correction: You can request that we correct inaccurate or incomplete information about you.
7.3 Deletion: You can request that we delete your personal information, subject to certain exceptions.
7.4 Restriction: You can request that we restrict the processing of your information under certain circumstances.
7.5 Data Portability: You can request a copy of the information you provided to us in a structured, commonly used, and machine-readable format.
7.6 Objection: You can object to our processing of your personal information under certain circumstances.
7.7 To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
8. International Data Transfers
8.1 We are based in the United Arab Emirates and process data both within and outside the UAE. If you are accessing our Service from outside the UAE, be aware that your information may be transferred to, stored, and processed in the UAE and other countries where our servers and service providers are located.
8.2 By using our Service, you consent to your information being transferred to the UAE and other countries which may have different data protection rules than those of your country.
9. Children's Privacy
9.1 Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.
10. Cookies and Similar Technologies
10.1 We use cookies and similar tracking technologies to track activity on our Service and hold certain information.
10.2 You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
11. Analytics Services
11.1 We may use third-party analytics services to analyze how users use our Service. These services collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service.
12. Contact Us
12.1 If you have any questions about this Privacy Policy, please contact us at [email protected].
Last Updated: 10.04.2025